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Prepare Greet. Share. Thank. Apologize. Listen. Fix Dealing with Multiple Customers

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No part of this program may be altered without the express written permission of the International Dairy Deli Bakery Association. This program requires participants to demonstrate certain knowledge, understanding and abilities. However, the International Dairy Deli Bakery Association does not guarantee that participants will apply such knowledge, understanding and abilities in order to achieve any particular level of performance at any job, and, in fact, the Association expressly disclaims any liability arising from the performance or failure to perform of a program participant in any work assignment.

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